Refund policy

Returns and Refunds Policy

MONOD · Flower Jewelry accepts exchanges and returns within 30 days of purchase.

Before returning an item, customers must notify us of their intention to do so by phone, email, or WhatsApp at +34 601 039 498.

MONOD will respond with detailed return instructions and conditions. Return shipping costs are the responsibility of the customer.

Refunds will be issued to the customer’s original payment method within a maximum of 7 days after MONOD receives the returned merchandise.

Returns will not be accepted if the products show clear signs of use.

All products must be returned properly protected, in their original packaging, and in perfect condition, without damage or stains caused by the customer.

Returned items must be shipped to the address specified by MONOD in the return instructions provided by email.

Packages without sufficient information to identify the sender, such as an order number, name, or address, will not be accepted.

The customer is responsible for all shipping costs and risks associated with returning the product. We recommend using a secure, trackable shipping service to ensure that returned items arrive in perfect condition.

Once the return has been processed, the customer will receive an email confirming the refund amount.

Warranty

Product warranties and after-sales services are governed by Spanish Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Protection of Consumers and Users.

Under this legislation, sellers are required to deliver products that conform to the sales contract and are responsible for any lack of conformity.

Consumers are entitled to the repair or replacement of defective products, a price reduction, or termination of the contract, as provided by applicable law.